CRM Evolution 2015

CRM Evolution 2015, held from August 17 to 19 at the New York Marriott Marquis, provided a deep dive into the latest developments in Customer Management, Customer Relationship, Customer Engagement, and Business Processes. Organized by Information Today and Inc., the conference was strategically crafted to provide attendees with timely updates and indispensable insights for maneuvering the dynamic landscape of customer-centric strategies in the digital age. Notably, as a proud sponsor, Ambit played a pivotal role in enhancing the event’s success and vibrancy. Although the curtains have closed on CRM Evolution 2015, its enduring emphasis on customer-centric strategies, adept handling of digital disruption, and diverse industry insights continue to serve as invaluable guides for businesses navigating the intricacies of evolving customer relationships.

Date copy2


17-19 August 2015

Location wHITE


New York Marriott Marquis

Time White


9:00 AM to 6:00 PM

What You'll Learn

  • Recent updates and detailed information on Customer Management, Relationship, Engagement, and Business Processes cases.
  • Strategies for adapting to the challenges posed by digital disruption in various industries.
  • Insights into successful customer relationship management practices and digital transformation.

Organized by

Event Schedule

17 August 2015

New York Marriott Marquis

18 August 2015

New York Marriott Marquis

19 August 2015

New York Marriott Marquis


  • Keynote speakers included Shane Snow, author of “Smartcuts”, focusing on innovative paths to success, and Jason Young, former senior manager at Southwest Airlines, sharing insights on achieving top rankings in customer service and employee satisfaction.
  • An impressive group of analysts, consultants, and CRM practitioners covered a wide range of industry topics, offering diverse perspectives.

Who Should Attend

This session is ideal for individuals and organizations interested in learning about the benefits of CRM Evolution and how it can accelerate innovation in their business. It’s designed for: 

  • Business Executives
  • Customer Experience Professionals
  • Sales and Marketing Professionals
  • CRM Practitioners

The event is finished.


Aug 17 - 19 2015


10:00 am - 5:00 pm